Terms & Conditions
Terms & Conditions
Le Clairé Pâtisserie is owned and operated by UNION CREPE CAKE SDN BHD. By accessing, browsing/using or making a purchase on this website, you agree to the conditions and terms stated.
Le Clairé Pâtisserie may amend these terms and conditions at their own discretion with amendments becoming effective immediately.
It is critical that these terms & conditions are read and understood before placing your order with Le Clairé Pâtisserie.
CHANGES TO ORDERS
Le Clairé Pâtisserie will accept any changes to addresses, delivery dates, messages and products, if Le Claire is provided with 48 hours’ notice via email ([email protected]), prior to the delivery date scheduled.
If 48 hours’ notice is not provided, Le Clairé Pâtisserie reserves the right to refuse any changes request.
Whilst on route to delivery, no changes can be made to any of the order information.
If on the day of delivery, we are supplied with incorrect shipping information or the customer wishes to make any changes, the order will not be delivered on the same day the change is made and will be sent out on the following delivery date. If in any case, the customer does not want a redelivery, the customer will receive no refund to their order.
CANCELLATIONS AND REFUNDS
Orders can be cancelled and a full refund will be issued, if Le Clairé Pâtisserie is provided with 48 hours’ notice via email ([email protected]) prior to the delivery date scheduled.
If an order is requested to be postponed within the 48-hour period, we are happy to offer a full credit note to be use within 12 months.
Under any circumstances, orders CANNOT be cancelled 48 hours prior to delivery or during the delivery.
When a refund has been processed, it may take between 1-15 business days for the money to successfully process into your account.
Le Clairé Pâtisserie delivers to areas within the Klang Valley only. For selected products category, delivery dates are pre-set, and customers are to adhere to the dates agreed.
Deliveries regularly take place between Monday to Friday at 12:30pm to 5.30pm on the day selected. Saturday deliveries regularly take place between 10:00am-2:00pm. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes by the times listed above. We are unable to prioritise any delivery addresses under any circumstances.
Whilst every effort is made to adhere to the above delivery schedule, we use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in delays to the time frames listed above.
We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your order arrives on time and in perfect condition.
If the recipient is unable to accept a delivery at the specified address, if it is safe to do so, the order (product) may be left at the door at the discretion of the driver. Please note, we will not be responsible for any ‘melted’ or ‘infested’ products as it is the customers responsibility to attend to the order within the time listed above.
If there is nowhere safe to leave the order(product) or the driver cannot access the delivery address, the number registered with the order will be contacted. If the customer does not answer after two attempt or the contact number is incorrect, the cake will be returned to Cake Mail kitchen and a re-delivery fee will apply.
If the delivery address supplied by the customer is incorrect or insufficient details are provided, Le Clairé Pâtisserie does not accept any responsibility for any incorrect deliveries. It is the obligation of the customer to supply accurate information when processing the order.
If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Le Clairé Pâtisserie will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.
Please note: By choosing to deliver to businesses/schools, you inherit the risk of it not being delivered after the opening times and before the closing times. We cannot accommodate deliveries of businesses or schools.
We reserve the right to substitute product flavours and decorations on our offerings, subject to stock availability. All products are handmade which means slight imperfections and variations can occur. Please note, the proportion of the decorations may change on larger sized products.
We have worked hard with our amazing bakers and cake decorators to create products that are delicious at first bite and best consumed when stored in a cool, dry place. It is advisable to consume the products within the 3 days upon delivery date/ once it is opened.
Due to the changes of COVID-19, we have introduced Contactless Delivery to ensure the safety of all our customers and staff. With contactless delivery, it is the customer's responsibility to keep updated (using the tracking link sent via email) and ensure there is no spoilage from long period external exposure. Our delivery drivers are not permitted to enter any properties to ensure the safety of all customers and staff.
Le Clairé Pâtisserie implemented new processes in our kitchen/order fulfilment warehouse delays of delivery past 5:30pm may occur.
Some items and packaging delays may result in substitution of other products to ensure that we can still operate during these difficult times. Unfortunately, no refunds/credits will be issued for substitutions of these items.